Title: ICT Application Support Analyst

147557

Job Classification

ICT Application Support Analyst

Grade C3

Closing Date: 19 September

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework

Job Responsibilities

Manage and coordinate IT incident resolution processes.
Prioritize incidents based on business impact and urgency.
Investigate, troubleshoot, and resolve system issues.Monitor system performance against SLAs.
Provide 2nd-tier technical support and system debugging.
Liaise with business and technical stakeholders.
Communicate incident status and resolutions.
Ensure compliance with relevant policies and regulations.
Support continuous service improvement initiatives.
Build and maintain positive business relationships.

Essential Qualifications - NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Specific qualifications in supporting IT fields (NQF Level 6)

Essential Certifications

MCDST or equivalent Specific qualifications in supporting IT fields (breadth) Relevant qualifications in frameworks - COBIT Relevant vendor certifications

Preferred Certifications

Minimum Experience Level

3- 5 years end user support experience

Application Support Exposure

Flexcube & Microsoft knowledge will be an added advantage

Technical / Professional Knowledge

Microsoft Office
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Multiple operating system
ITIL
Basic computer concepts
Microsoft Office Products
Computer Hardware & Software

Behavioural Competencies

Continuous Learning
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Technical/Professional Knowledge and Skills

People Specification

Candidates from previously disadvantaged groups are encouraged to apply.

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For any assistance or more info please contact the Nedbank Recruiting Team



+264 61 295 2155 / +264 61 295 2036	Namibia

Company: Nedbank