Title:  Risk Officer: NAR

Job Classification

Job Family

Risk, Audit and Compliance

Career Stream

Enterprise Wide Risk Management

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To facilitate and support the effective management of the Enterprise Wide and Operational Risk Frameworks in order to manage current and emerging risks to assist Nedbank in achieving its objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Gain access to client companies by presenting consumer education programmes and financial training to employees of the company.
• Identify opportunities for selling products and services by identifying needs and making recommendations for interventions to the client and/or to relevant internal stakeholders.
• Deliver on targets and due dates by conducting pre-planning for all interventions and training and liaising with clients and internal stakeholders to confirm training arrangements.
• Prevent unnecessary costs by following plans and confirming all arrangements.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames

Job Responsibilities Continue

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Meet external client needs by delivering training and consumer education.
• Make recommendations for service improvements by using feedback gathered in training sessions and other engagements with clients.
• Build relationships and identify synergies with internal clients by attending meetings; communicating regularly; visiting clients with the relevant internal stakeholders.
• Execute activities in line with client expectations by engaging with the client and relevant internal and external stakeholders during the pre-planning stage.
• Present consumer education programmes and financial training using approved and/or accredited training courses and materials; and in line with agreed plans.
• Confirm that activities at client premises conducted by bank representatives comply with bank processes and procedures by visiting agreed events with relevant internal stakeholders and assessing against relevant approved guidelines/checklists.
• Conduct gap analysis of bank representatives using the relevant guidelines and checklists to confirm compliance to bank standards and compliance to national legislation.
• Provide coaching and/or recommendations for corrective measures based on gap analysis, using root cause analysis techniques and effective feedback and coaching skills.
• Train/coach relevant internal stakeholders in business systems by following training guides and using approved support material.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Bachelor of Commerce: Accounting , Bachelor of Commerce: Internal Auditing

Preferred Certifications

Minimum Experience Level

5 years Banking experience and/or 3 years Operational risk experience

Technical / Professional Knowledge

Behavioural Competencies