Title:  Product Owner: Service Enablement

Job Purpose

To identify, develop and continuously optimise service products, digital capabilities and AI-enabled experiences in line with Nedbank's strategic objectives, leveraging Dynamics 365, Microsoft Copilot and emerging AI technologies to improve employee productivity, service efficiency and client outcomes.

Job Responsibilities

• Lead the evolution of Service Enablement capabilities within D365, leveraging AI, Copilot and automation to transform client and employee experiences.
• Align strategies and commercialisation, groom product backlog, drive product development quality and run reporting and liaise with business
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Own the delivery and value realisation of AI-driven service initiatives, ensuring measurable improvements in productivity, efficiency and service outcomes.
• Develop relevant product offerings informed by research and segment insights; competitive and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Provide product leadership across business, technology and data stakeholders while ensuring adherence to governance, risk and Responsible AI requirements.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Create cost efficiencies through product or process innovation.
• Understand budget requirements by setting realistic targets.
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and
• Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Essential Qualification- NQF Level

Professional Qualification/Honours Degree

Minimum Experience Level

• Total number of years’ experience: 6 – 10 years            
• Management experience as part of the above years: 2 – 4 years
• Type of experience: Product management (including AI Product Management), Management consulting experience and Dynamics 365 (including Microsoft Copilot for Dynamics 365) is advantageous.

Technical / Professional Knowledge

Behavioural Competencies