Corporate Relationship Manager

Job Classification

Job Family

Sales And Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Others

FAIS Affected

Job Purpose

To deliver sales teams results through enabling others; and ensure alignment to Nedbank's strategic focus areas.

Job Responsibilities

• Build and maintain relationships with relevant stakeholders. Identify and meet stakeholder needs and service level agreements.
• Source and provide relevant feedback to stakeholders. Collaborate, liaise and engage with stakeholders.
•  Plan resource capacity through activity scheduling, reporting and corrective action.
• Develop and address business requirement scorecards for team accountability.  
• Align resource capacity to business needs through appropriate allocation.
• Monitor and track compliance data.
• Plan and monitor development by tracking team performance progress.
• Identify additional training and development requirements. Keep stakeholders informed through regular reporting. Identify opportunities for improvement.
• Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Create a client service culture.
• Support implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage budget costs within budgeting constraints by reviewing financials and adjusting where necessary.

Job Responsibilities Continue

• Set and allocate sales targets for the team. Review sales targets against performance. Ensure profitability of distribution medium by analysing financials.
• Make recommendations for alternate improvements to the business by reviewing non-performing areas.
• Meet financial targets through monitoring, tracking and reviewing team performance.
• Ensure quality sales standards are delivered by setting and agreeing to service level agreements with relevant stakeholders.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required. Mentor and coach staff on
• identified performance gaps and agree on appropriate action.
• Motivate staff to perform and contribute to the success of the business by creating a teamwork environment.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
•  Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Understand and embrace the Nedbank vision and values, leading by example.
• Manage new employee on-boarding process per the on-boarding check-list.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Bachelor of Commerce: Banking , Matric / Grade 12 / National Senior Certificate

Essential Certifications

Preferred Certifications

Minimum Experience Level

Minimum 3 years in a sales leadership role

Technical / Professional Knowledge

Behavioural Competencies