Tender Hub Manager

Requisition Details and Talent Acquisition Contact

REQ ID: 145358 - Michelle Thabethe

Location: Sandton, Johannesburg

Cluster: Group Finance - GBS PROCUREMENT FUNCTION MANAGEMENT 

Closing date: 6 April 2026

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To manage and execute sourcing event and supplier performance management in the Ariba sourcing module. This can include a request for information, request for proposal, request for quotation or a reverse auction.
 
Manage a team of consultants responsible for executing and managing tenders and SPM’s. The role is further responsible to build and maintain strong relationships with our commodity specialist, suppliers and internal stakeholders through superior and hassle-free service delivery.

Job Responsibilities

• Manage the construction of sourcing events and SPM’s in ARIBA so that supplier and internal stakeholder can successfully view and participate in the event.
• Assist the supplier and internal stakeholder with Ariba systems training.
• Invite non- preferred suppliers to self-register on the Ariba portal.
• The incumbent needs to familiarize themselves with the procurement policy, supplier code of conduct, tender guidelines and principles as well as the competition commission act.
• Engage with suppliers to conclude extended due diligence of short-listed suppliers.
• Engage with suppliers and internal value team members to ensure all communications are executed via the message board. 
• Co-ordinate the day-to-day activities within the sourcing event which includes creating shared folders, inviting suppliers to present on the day, scheduling parking and catering services.
• Manage team of tender consultants to ensure the completion pre-requisites, supplier invitations, building and inviting participants to the tender within expected timeframe.
• Responsible for the distribution of new request and the management of existing to the team.
• Work closely with the commodity specialist around escalations from business units and suppliers
• Consistently ensure work is completed to plan, progress reviewed, and corrective action taken by ensuring SLA are adhered to.
• Identify and resolve work obstacles and problems effectively and have contingency options to deliver required output.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Provide after-sales service to employees utilising the tender-hub services by responding to their queries and requests in an efficient and timely manner.
• Make suggestions to improve customer satisfaction by identifying trends in queries and complaints and reporting these to the relevant stakeholders.
• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place at the time the tender or SPM is initiated.
• Manage operational risk by following appropriate process.
  Manage client expectations by clearly explaining process and timelines.
• Build a trusting relationship with clients by responding to queries and requests promptly.
• Maintain strong client relationships by proactively initiating interactions regularly.
• Nurture collaborative relationship with internal partners and facilitating end-to-end process improvements.
• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.
• Minutes taking for all activities that is involved in the sourcing event. 

Essential Qualifications - NQF Level

Preferred Qualification

• Qualifications in Procurement/Business Administration

Type of Exposure

• Managing conflict
• Analyzing data
• Communicating internally and externally
• Capturing data
• Managing customer expectations 
• 3+ years management experience, focusing on creating and executing tenders & SPM’s.
• 2+ years staff and team management experience

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Industry trends
• Business terms and definitions
• Communication Strategies
• Relevant software and systems knowledge
• Decision-making process
• Banking knowledge
• Governance, Risk and Compliance

Behavioural Competencies