Systems Engineer I

Job Classification

137904 - Systems Engineer

27 February 2025

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Operational

FAIS Affected

Job Purpose

To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software such as operating systems; data management products; office automation products; embedded systems; and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc). Achieve business strategy (eg: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank. Add value to Nedbank by supporting the implementation of new processes, policies and systems. Deliver all tasks on due date and meet standards by taking guidance of senior Systems Engineers.
• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
• Ensure due dates are met by running reports that support team decisions.
• Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel assisting with repairs.
• Ensure client needs are met by participating in client progress reports.
• Ensure the correct and effective use of system hardware and software through applying policies, procedures and standards.
• Ensure issues are addressed timeously by observing system hardware or software failure processes.
• Review alerts and report malfunctioning computer hardware; software and/or components to relevant parties through supervision.
• Comply with risk standards through analyzing root cause and planning repair procedures under supervision.
• Support business process by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment (i.e. in hardware across all environments) through supervision in a non-productive environment.
• Ensure problems are resolved by investigating potential and actual service problems and by escalating to relevant parties.
• Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products. Address incidents of a standard nature through guidance and instruction of senior staff.
• Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.
• Ensure adherence to organizational process by aligning to the relevant policies standards and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and values by demonstrating the values through interaction with team and stakeholders.
• Contribute to the achievement of team goals by ensuring that own contribution and participation.
• Create and manage own career through guidance and support of management, department and colleagues
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and by sharing knowledge with team
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc)
• Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products
• Ensure due dates are met by running reports that support team decisions 

Essential Qualifications - NQF Level

Preferred Qualification

CompTIA A+ , Advanced Diplomas/National 1st Degrees

Essential Certifications

Minimum Experience Level

2- 5 years exposure to IT environment with 2 years Systems Engineering

Technical / Professional Knowledge

Behavioural Competencies