Specialist Recon Support & Exceptions

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building 
• capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent. Maintain 
• a capable high performing team and ensure an environment for optimal performance is created by 
• identifying talent pool through conducting career conversations; utilising the talent grid principles and 
• developing talent retention programmes (e.g.. rotation).
• Manage quality of work by ensuring process standards are implemented and continuously met and 
• corrective action where necessary. Drive operational improvement by identifying and implementing 
• appropriate solutions Minimise expenses by using cost effective processes and staying within the 
• operational budget
• Ensure turnaround times are met through processing financial transactions within the Service Level 
• Agreement (SLA) requirements Ensure effective management of work by adhering to stipulated 
• timeframes and quality delivery of work
• Non straight through processing of cross border and local payments remediation
• Facilitating the process of funds returned back to source
• Adherence to Service Level Agreements
• Internal Stakeholders engagements to remediate exceptions
• Prioritisation of First Call Resolution Queries – direct client impact

Essential Qualifications - NQF Level

Preferred Qualification

Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

• In depth knowledge of cross border and local outgoing and incoming payments
• In depth knowledge of the SWIFT framework for query resolutions
• Compliance and adherence to Exchange Control Rulings and Regulations.
• Advantageous to have experience on the internal processing systems - LSI, MCA,FACTS,GPS, GPI Tracker
• Understanding of the financials flows over Vostro and Nostro accounts.
• Awareness of the new message standards – ISO20022

Technical / Professional Knowledge

Behavioural Competencies