Specialist: Guarantees

Requisition and Specialist Recruiter Details

REQ 141791  -  Twanette Coetser

Closing Date  -  10 September 2025

Location and Cluster

Nedbank Corporate Investement Banking - Client Services and Digital 

135 Rivonia Sandton, Johannesburg

Specialist: Guarantees

Job Purpose

The Guarantee Specialist plays a key role in the processing, issuance, and management of guarantee instruments. This position ensures that all guarantee transactions are executed accurately, efficiently, and in compliance with internal policies and external regulatory requirements. The role supports both operational delivery and client service excellence within a high-volume, compliance-sensitive environment.

Job Responsibilities

• Process and issue various types of guarantees (e.g., bid bonds, performance guarantees, advance payment guarantees, property).
• Ensure all documentation is complete, accurate, and compliant with internal and external requirements.
• Liaise with internal stakeholders and clients to resolve queries and provide guidance on guarantee processes.
• Monitor and manage guarantee expiries, amendments, and cancellations.
• Maintain accurate records and audit trails for all guarantee transactions.
• Support the team in meeting service level agreements (SLAs) and turnaround times.
• Assist in identifying process improvements and contribute to risk mitigation efforts.
• Collaborate with the Senior Specialist and other team members on complex or strategic transactions.
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Key Performance Indicator

• SLA compliance on guarantee issuance and processing
• Accuracy of documentation and transaction execution
• Client satisfaction scores
• Timely resolution of queries and issues
• Contribution to team workload balance and operational resilience

Requirements

• Successfully completed NQF Level 6 or Higher in Finance, Banking, or a related field.
• Minimum 2–3 years’ experience in trade finance, guarantees, or a similar operational role.
• Strong understanding of guarantee instruments and regulatory requirements.
• Experience working in a high-volume, deadline-driven environment.
• A clear credit and criminal record a must.

Skills and Competencies

• Attention to detail and high level of accuracy.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and proactive approach.
• Proficiency in relevant systems and tools

Behavioural Competencies