Specialist: ABF

Job Req

138026

Closing Date

14 February 2025

Location

Sandton

Job Purpose

To drive the timeous execution of the day-to-day services in specific Client Execution unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Job Responsibilities

• Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables. 
• Strengthen team participation through effective collaboration within the Business Management Unit (BMU) and across the portfolio value chain.  
• Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives. 
• Ensure a gold-standard client experience by managing the execution obligations within the product portfolio. 
• Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
• Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager
• Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
• Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within BMU.
• Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.
• Minimise risk through detail-orientated work processes and high accountability of own work.

Essential Qualifications - NQF Level

Preferred Qualification

• Bachelor of Commerce in Finance, Accounting or Economics 

Essential Certifications

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations. 

Technical / Professional Knowledge

Behavioural Competencies