Senior Manager: Secured Collections

Senior Manager: Secured Collections

Requisition: 139615
Title: Senior Manager: Secured Collections
Closing date: 26 May 2025
Location: Sandton
Recruiter: William Mtsweni

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To lead, manage and monitor the implementation of best practices in credit collection strategies and processes, utilising all resources to minimise collection risks while providing client services in line with business strategic objectives. To rehabilitate and retain profitable clients by implementing world class collection methods and strategies by effectively directing and co-ordinating the activities of staff and relevant stakeholders in order to maximise collections, minimise operational costs and reduce impairments.

Job Responsibilities

• Ensure team meets collection targets by setting & monitoring individual targets based on acceptable and approved benchmarks.
• Effective management of resource and capacity planning, process management, exceptions reporting and taking corrective action.
• Provide account of the department activities by through generation, monitoring  business performance matrices in appropriate format, report drafting and presenting to the relevant stakeholders.
• Rehabilitate and retain profitable clients by implementing cost effective collection methods and strategies, and managing portfolio backward and forward roll rates.
• Align department goals to the business strategy and organisational vision through operational efficiencies through effective use of collections and operational tools including Dialler, Inbound and Outbound call centre strategies.
• Build and maintain effective stakeholder relationships by demonstrating agility and forward-thinking.
• Manage internal and external stakeholder relationship for the benefit of the organisation.
• Build trust in working relationships by communicating, knowledge sharing, ensuring effective queue management and establishing common understanding of product knowledge & client segmentation.
• Monitor business results by analysing performance data from the Management Information System (MIS), actioning audit reports (Internal & External), taking corrective action and evaluating effectiveness of processes, policies and procedures.
• Understand resources and infrastructure requirements by evaluating applicability & relevance of processes, strategies and asset policy.
• Execute on appropriate governance by reporting to relevant stakeholders, driving actioning of audit reports and findings, considering various risks on a continuous basis and ensuring appropriate governance.
• Create appropriate environment for high performance culture by providing leadership insight, succession planning cross and up skilling, recognition and coaching.
• Build sound and best practices strategies and processes to contact clients, reduce risk and provisions.
• Manage performance of direct reports and hold them accountable for managing the performance of their reports.
• Manage the delivery of cross functional teams by analysing information and giving feedback and  identifying areas of concern.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports development and career plan  by through learning, coaching or any other industry or technical learning opportunities.
• Develop skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Ensure transformational targets are met through consideration of targets during the staff recruitment, retention , training process and utilising suppliers listed on the preferred supplier list for department.
• Deliver a world class service through others through application of CX models and addressing deviations through approved and acceptable intervention strategies.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas, input and soliciting input from managers and teams.

Essential Qualifications - NQF Level

Preferred Qualification

• Relevant NQF 6 Qualification in Financial Management / Banking

Minimum Experience Level

• 5 to 10 years’ experience in VAF/MFC Collections/ Inbound & Outbound Call Centre and leading others
• Dialler knowledge
• Avaya 1X knowledge
• Data interpretation & Power BI understanding

Technical / Professional Knowledge

Behavioural Competencies