Senior Manager Investigations

Job Classification

REQ 134555 Thembi Mtshali

Location: Johannesburg

Closing date :  10 July 2024

Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Managers (MM)

FAIS Affected

Job Purpose

Lead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.

Job Responsibilities

•    Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience.
•    Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice.
•    Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes.
•    Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies.
•    Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa 
•    Resolve cases that are escalated to Group Exco level through various forums.
•    Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
•    Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders.
•    Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology.
•    Prepare reports, document, and present findings to management for further investigation.
Business Processes
•    Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards. 
•    Provide advice, governance and oversight on fraud risk management policies and standards.
•    Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group.
•    Manage the COE budget and ensure delivery of annual business plans per timelines.
•    Keep abreast of trends, legislation, legal developments, and best practices within the industry to optimise performance.
 

Job Responsibilities Continue

People and Talent 
•    Lead, manage and coach direct reports.
•    Manage the team's performance to meet stakeholder expectations.
•    Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations.
•    Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy.
Stakeholder Management
•    Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group.
•    Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships.
•    Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
 

Essential Qualifications - NQF Level

Preferred Qualification

• Field of Study: Finance and Law

Preferred Certifications

• CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred

Minimum Experience Level

• 11 years +
• Management experience as part of the above years: 10 years +

Technical / Professional Knowledge

Behavioural Competencies

Disclaimer

Preference Recruiting Team at +27 860 555 566will be given to candidates from the underrepresented groups

Please contact the Nedbank.