Senior Facilities Manager

Requisition Details & Talent Acquisition Consultant

REQ 137377 - Michelle Thabethe

Location: Sandton

Closing date: 24 January 2024

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To manage a portfolio of properties to maintain market related asset values and to ensure delivery of facilities management services to clients; so as to support and implement the Corporate Real Estate strategy and objectives.

Job Responsibilities

• Meet or exceed all financial targets through monitoring and reviewing the budgets and evaluating proposed expenditure within the required/agreed timeframes.
• Maintain the asset value (portfolio of buildings) by doing proper life cycle management.
• Deliver value adding services to clients and meet and exceed customer expectations of service delivery by building a culture of high performing teams.
• Ensure that quality of service delivery is maintained at high levels through  enforcing agreed internal controls.
• Meet organisational strategy through required change management and communication with customers and staff.
• Meet and exceed customer expectations of service delivery by identifying needs, timeous response to queries and providing appropriate feedback.
• Build trusting long term relations with external stakeholders through monitoring and managing their expectations and attending engagement sessions.
• Ensure effective communication with peers in own and other departments and functions through sharing information and knowledge.
• Build trusting working relationships with subordinates, peers, managers and other departments through open and honest communication.
• Ensure robust planning is in place to deliver on objectives by timely review and approval of plans and budgets.
• Manage operational risks through by proactive identification of potential risks and putting in plans to mitigate the risks.
• Ensure compliance with regulatory requirements and Nedbank policies by understanding these and communicating them to staff and customers.
• Improve productivity and operations through delegation, ensuring effective use of resources and effective application of systems, processes and practices.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list for department.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
   

Essential Qualifications - NQF Level

Preferred Qualification

• Bachelors Degree in Facilities Management/ Engineering

Preferred Certifications

• Certificates linked to field of operations and qualifications e.g. South African Facilities Management Association (SAFMA) certification

Minimum Experience Level

• 10 years in a management position in the built/engineering and facilities environment.

Technical / Professional Knowledge

Behavioural Competencies