Risk Ops: Fraud Responder

Requisition Details & Talent Acquisition Contact

REQ: 138856

Talent Acquisition Consultant: Lerato Sithole

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 25 April 2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

• To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.

Job Responsibilities

⦁    Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
⦁    Accurately interpret and analyse incoming Fraud cases, ensuring all requirements are met before allocations. 
⦁    Analyses of cases and refunding in accordance with the Association Rules.
⦁    Prioritizing important/urgent matters without compromising quality.
⦁    Ensure data integrity of cases received. 
⦁    Manage and prevent potential operational losses by adhering to processes and procedures.
⦁    Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
⦁    Comply with risk standards, quality requirements, and policies.
⦁    Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
⦁    Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
⦁    Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
⦁    Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
⦁    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
⦁    Maintain knowledge management and improve team success by sharing knowledge with the team.
 

Essential Qualifications - NQF Level

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management qualification. 
   

Minimum Experience Level

• 2-3 years’ experience in banking and/or operational back-office environment in a financial institution

Type of Exposure

⦁    Time management 
⦁    Completing various administrative duties.
⦁    Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios) 
⦁    Managing customer expectations and client experience 
⦁    Managing stakeholder expectations
⦁    Interacting with diverse people
⦁    Working in a fast-paced environment, methodical and with preciseness
⦁    Providing feedback to management by preparing event synopsis as and when required
⦁    Capturing data
 

Technical/ Professional Knowledge

• Administrative procedures and systems
• Fraud knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls 
• Relevant regulatory knowledge 
• Relevant software and banking systems knowledge

Behavioural Competencies

• Managing Work
• Proactive mindset
• Time management
• Quality Orientation
• Collaborating
• Problem solving
• Analytical skills
• Adaptability
•  Independent Thinker
• Ethical Judgement

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566