Personal Claims Consultant: Specialised Insurance

Job Classification

Job Requisition: 142568
TA Specialist: Refilwe Falatsi
Closing Date: 24 October 2025
Location: 135 Rivonia Campus, Sandton
Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Claims
Please Note: Preference will be given to applicants from Underrepresented Groups

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and eff ective communicationand legal advice to clients.
• Provision of legal support to business management in respect of all general legalqueries.
• Drafting of legal agreements and contracts for clients.
• Assessment of impact of any new legislation and making recommendations in this regard.
• Manage delivery of outsourced work and monitor performance.
• Retain electronic copies of contract and control sheets.
• Drafting reports on outsourced service providers performance.
• Assist in developing and reviewing legal templates.
• Conduct legal research on matters and attend to claim assessments.
• Extensive knowledge of the various tariff s (Magistrates Court and High Court).

Job Responsibilities Continue

• Comply with Service Level Agreement or Claims Protocol by administering and facitlitating the claims process.
• Engage in appropriate training interventions to promote own professional development
• Adhere to organizational best practice and legislative requirements.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy. 
• Minimise risk by complying with all Nedbank policies and procedures. 
• Keep abreast of legislation and other industry changes that impacts on roles by reading the relevant newsletters, websites and attending sessions.

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

• Legal Qualification (BCom Law / LLB)
• Paralegal Diploma
• Admitted Attorney

Preferred Certifications

Beneficial: Higher Certificate in Long Term Insurance

Minimum Experience Level

3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance.

Technical / Professional Knowledge

Behavioural Competencies