Operations Manager: SSB

Job Req

137861

Closing Date

17 February 2025

Location

Sandton & Lakeview

Talent Acquisition Specialist

Poppy Mlotshwa 

Job Purpose

To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements. Grow and develop skills and working knowledge of different departments and roles within the Cash and Self Service Banking teams – Self Service Banking ATM Operations. 

Job Responsibilities

Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Contribute to department budget by providing input to operational forecast.
Minimise operational costs by managing cost effectively within budget.
Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
Reduce revenue leakage by optimising revenue collection processes.
Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
Obtain and provide feedback by meeting with internal and external stakeholders.
Highlight risk by reporting exceptions.
Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
Ensure accuracy by implementing preventative and corrective activities.
Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
Meet reporting requirements by compiling and contributing to reports.
Make and implement informed business decisions by analysing operational/business reports.
Optimise productivity by implementing capacity management principles.
Ensure business continuity by drafting, updating, and testing Business Continuity Plans (BCP's).
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising, and rewarding achievement and take appropriate corrective action where required.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.

Essential Qualification

• Degree or diploma in related area (finance, credit, business management, project management, IT)

Preferred Qualification

• Honours / Postgraduate 

Minimum Experience Level

• 1 - 2 years related experience (finance, credit, business management, administration, project management)

Technical / Professional Knowledge

Behavioural Competencies