Job Classification

Omni Channel Vetting Administrator(145462) x2 

Job Family

Administration, Operations

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

FAIS Affected

Job Purpose

To ensure that relevant processes are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet stakeholder requirements.

Job Responsibilities

•    Contacting Clients/Brokers via telephone on a daily basis to provide and retrieve correct information efficiently 
•    Effectively communicating with Clients/Colleagues/Brokers via email
•    Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
•    Minimise financial and reputational risk by ensuring accuracy of processing activities.
•    Minimise operational costs by avoiding unnecessary expenditure.
•    Minimise risk by checking and validating activities according to policies and procedures.
•    Ensure that relevant processes are administered by following procedures.
•    Ensure accuracy by identifying and recording/correcting discrepancies timeously.
•    Highlight risk by reporting exceptions timeously.
•    Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
•    Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
•    Understand and meet stakeholder needs by maintaining a relationship through regular interaction.

Job Responsibilities Continue

•    Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
•    Ensure that own contribution and participation contribute to the achievement of team goals.
•    Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
•    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
•    Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
•    Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•    Participate and support corporate social responsibility initiatives for the achievement of business strategy.
•    Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
•    Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
•    Create and manage own career through guidance and support of management, department and colleagues.

Essential Qualifications - NQF Level

Essential Qualifications – FAIS Requirements

Matric / Grade 12 / National Senior Certificate,

FAIS Certification – NQF4

Regulatory Exam - RE5

Preferred Qualification

Commercial/Short Term Insurance Higher Certificate/Diploma;

Business Administration Certificate/Diploma

Minimum Experience Level

Type of Exposure

• Completing various administrative duties (telephone calls, emails)
• Conducting processing activities
• Capturing data on Excel
• Checking accuracy of reports and records
• Communicating internally and externally
• Drafting reports
• Contributing to the development and working with a group to identify alternative solutions to a problem
• Interdepartmental multiskilling

Minimum Experience Level

3 years in Short-Term InsuranceClick Enter to preview the description of Minimum Experience LevelPreview

1-3 years in Insurance Business Administration

Technical / Professional Knowledge

Behavioural Competencies