Manager New Business Support

Job Req

140750

Closing Date

15 September 2025

Location

Sandton

Leadership Pipeline

Manage Others

Job Purpose

Job Responsibilities

• Ensure that quality and turnaround standards, as defined by service level agreements or legislation, are met and exceeded by monitoring and tracking monthly reports and taking mitigating action where necessary.
• Enable team to achieve established targets by planning and monitoring performance, identifying obstacles and taking necessary mitigating action.
• Manage staff utilisation, systems, processes, operational and strategic expenses by forecasting and analysing reports and changes to legislation.
• Continually optimise efficiency by facilitating effective productivity, project management and innovation.
• Ensure business activities/plans are aligned to the strategic objectives of the division for the next 6-12 months by translating strategic priorities into operational plans and individual objectives for team members.
• Manage and sustain stakeholder satisfaction by meeting service level agreements or legislation and identifying opportunities for improvement.
• Build sustainable stakeholder relationships by identifying and understanding their requirements through collaboration and engagement.
• Provide feedback and information to stakeholders by analysing data and compiling monthly reports.
• Build trusting relationships with subordinates, manager and peers by holding regular meetings and feedback sessions, ensuring effective staff management and motivation including resource and capacity planning.
• Conduct and implement regular workforce planning by measuring and monitoring volumes and efficiencies and implementing contingencies.
• Ensure appropriate distribution of workload by allocating outcome based tasks in terms of skill sets and requirements.
• Ensure compliance with business continuity plan by conducting regular tests and awareness sessions.
• Ensure regulatory requirements are adhered to by reviewing reports and quality assessments and taking corrective action where necessary.
• Continually align business requirements by ensuring all policies and processes are continually reviewed, updated and mapped.
• Manage and contribute to process efficiencies by facilitating regular brainstorming sessions with stakeholders.
• Manage underperformance of stakeholders through continuous monitoring of service delivered in terms of service level agreements.
• Ensure all audit issues are addressed and resolved by enhancing processes and ensuring adherence.
• Ensure quality decisions are made by encouraging the gathering of relevant information, facilitating dialogue within the team and driving the a culture of solution, rather than problem, orientation.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

Preferred Qualification

• Post Graduate Diploma: Law , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years role-relevant experience including 2-3 years experience managing others.

Technical / Professional Knowledge

Behavioural Competencies