Title:  Internal Communications Manager

Job Classification

147941
Job Post End Date: 06 October 2026

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Support and deliver integrated communication plans for assigned portfolios and campaigns, strengthening the One Nedbank narrative, improving employee understanding and advocacy, protecting reputation, and enabling measurable business outcomes.

Job Responsibilities

• Develop and deliver communication plans for assigned portfolios and campaigns, aligned to business strategy, Group Marketing and Integrated Communications strategy.
•  Advise stakeholders on communication requirements, contributing early to key initiatives, change programmes and campaigns within agreed scope.
• Create clear, credible and audience-relevant communication that builds understanding, participation, behaviour change, engagement and advocacy.
• Deliver leadership and line-manager communication support, including toolkits, cascade packs, talking points and guidance.
• Enable two-way communication by creating opportunities for employees to ask questions, share feedback and contribute meaningfully.
• Collaborate across clusters, Marketing, media, public relations, creative, channel, event and production teams to support a consistent One Nedbank narrative.
• Use insights, measurement and post-campaign reviews to improve messaging, channel selection, timing and future communication impact.
• Apply brand, trademark, governance and language standards consistently across communication products and campaigns.
• Manage assigned budgets, agencies and suppliers to deliver quality, innovation, value and on-time execution.
• Contribute to future-fit communication capability through shared ways of work, templates, playbooks, peer learning and continuous improvement.
• Plan and manage strategic communication-related virtual and in-person events, including complex and large-scale engagements, while retaining clear accountability for communication outcomes.

People Specification

Essential Qualifications - NQF Level

Minimum Experience Level

Three to five years’ relevant communications experience, preferably including internal communications, campaign delivery, stakeholder advisory support and integrated communication planning.

Technical and professional knowledge

• Communication planning, campaign implementation and measurement
• Integrated communication, channel planning and audience segmentation
• Internal and external communication, public relations, reputation management and advocacy
• Leadership communication, line-manager enablement and behaviour-change communication
• Writing, editing, proofreading, storytelling, layout and creative concept development
• Brand, trademark, governance, corporate identity and visual-language standards
• Research, analytics, reporting and post-campaign review
• Budget, agency and supplier management
• Stakeholder engagement, business knowledge and agreed communication tools, templates and playbooks

Behavioural competencies

• Strategic thinking
• Communication
• Collaboration and partnership building
• Client and audience focus
• Influencing
• Planning and organising
• Adaptability and continuous learning
• Accountability and delivery excellence

Cost and delivery principles

• Prioritise strategic, high-impact work.
• Manage projects and campaigns cost effectively.
• Deliver creative excellence aligned to brand, purpose and strategy.
• Meet agreed lead times, budgets, governance requirements and quality standards.