Title:  HOC Policy Adminstrator- temp

Job Classification

HOC Policy Administrator- TEMP POSITION ( 6 Months ) 

Job Family

Administration, Operations 

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

FAIS Affected

Job Purpose

To ensure that relevant processes are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet stakeholder requirements.

Job Responsibilities

•    Contacting Clients/Brokers via telephone on a daily basis to provide and retrieve correct information efficiently 
•    Effectively communicating with Clients/Colleagues/Brokers via email
•    Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
•    Minimise financial and reputational risk by ensuring accuracy of processing activities.
•    Minimise operational costs by avoiding unnecessary expenditure.
•    Minimise risk by checking and validating activities according to policies and procedures.
•    Ensure that relevant processes are administered by following procedures.
•    Ensure accuracy by identifying and recording/correcting discrepancies timeously.
•    Highlight risk by reporting exceptions timeously.
•    Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
•    Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
•    Understand and meet stakeholder needs by maintaining a relationship through regular interaction.

Job Responsibilities Continue

•    Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
•    Ensure that own contribution and participation contribute to the achievement of team goals.
•    Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
•    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
•    Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
•    Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•    Participate and support corporate social responsibility initiatives for the achievement of business strategy.
•    Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
•    Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
•    Create and manage own career through guidance and support of management, department and colleagues.

Essential Qualifications - NQF Level

Essential Qualifications – FAIS Requirements

Matric / Grade 12 / National Senior Certificate,

FAIS Certification – NQF4

Regulatory Exam - RE5

Preferred Qualification

Commercial/Short Term Insurance Higher Certificate/Diploma;

Business Administration Certificate/Diploma

Minimum Experience Level

Type of Exposure

• Completing various administrative duties (telephone calls, emails)
• Conducting processing activities
• Capturing data on Excel
• Checking accuracy of reports and records
• Communicating internally and externally
• Drafting reports
• Contributing to the development and working with a group to identify alternative solutions to a problem
• Interdepartmental multiskilling

Minimum Experience Level

3 years in Short-Term InsuranceClick Enter to preview the description of Minimum Experience LevelPreview

1-3 years in Insurance Business Administration

Technical / Professional Knowledge

Behavioural Competencies