Automation Support Specialist

Job Purpose

To contribute towards business success by providing pro-active and reactive cradle to grave support for the sustained operation of the automation solution in line with the agreed business case and the overall enterprise automation strategy.

Job Responsibilities

• Ensuring that the operation of all automation solutions are continually monitored and that immediate action is initiated to deal with any operational defects.
• Monitor that the automation solution is operational as is required.
• Ensure that all automation solutions are appropriately logged.
• Identify the possible causes of incidents and execute prescribed automation fixes and resetting.
• Provide ongoing feedback to business regarding the operational status of the allocated automation solutions.
• Manage the resolution of all automation Incidents to optimise the ongoing effectiveness and reliability of automation solutions in line with the service level agreements with the various businesses.
• Track all automation solutions and determine the real status of the fix within the resolution process.
• Identify and remove blockages within the resolution process.
• Provide structured and concise feedback to all stakeholders regarding the prognosis and resolution status.
• Develop improvement reports related to the efficiency of the resolution process and recommend improvements to this process.
• On an ongoing basis create an integrated “Big Picture” of the automation efficiencies as compared with the business expectations and strategies and make recommendations to improve efficiencies and optimise future automation developments.
• Investigate the overall performance and efficiency of all automation solutions.
• Compare real automation performance with the expectations and needs of business.
• Investigate possible development and operationalisation improvements.
• Facilitate the adoption and implementation of improvement recommendations.

Essential Qualifications - NQF Level

Preferred Qualification

NQF Level 6 ICT qualification or equivalent certificate

Minimum Experience Level

3 - 6 years

A proven track record of supporting operations with ICT or automation solutions; At least 3 years’ experience of operating systems within a large financial services institution

Technical / Professional Knowledge

Behavioural Competencies