Policy Administrator Temp

Job Classification

Requisition - 139623 - Monasha Dilsook

Cluster - Nedbank Wealth Cluster - Nedbank Insurance Division - Policy Admin

Location - Umhlanga, Durban

Closing Date - 22 May 2025

Please Note: Preference will be given to applicants from Underrepresented Groups

Job Family

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

FAIS Affected

Job Purpose

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

RE 5 certificate

120 FAIS credits

Essential Certifications

Preferred Certifications

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies