Service Consultant - Business Banking

Service Consultant (C3) - Business Banking

Closing Date: 23 October 2024

Job Family

Sales and Service

Job Purpose

The emphasis of this position will be to provide administrative support within Business Banking department and providing superior service levels by attending to transactional, lending and investment needs of business Banking clients and other stakeholders.

Job Responsibilities

• Support the Relationship Manager in maintaining and growing an existing Business Banking client portfolio.

• Own the client request end to end and route for alternative intervention if required. 

• Build, maintain and retain client relationships by keeping clients informed of progress regarding their applications, queries and requests. 

• Marketing bank’s products and services to existing as well as prospective clients.

• Support RM with effective management of credit risk.

• Support the Relationship Manager in maintaining and growing an existing Business Banking client portfolio and meeting agreed upon sales targets.

• Providing superior client services and enhancing the bank’s relationship banking concept.

• Providing operational support to the Relationship Manager including assistance with risk management of client portfolios

• Attending to all routine and administration matters relevant to a portfolio of clients.

• Ensure that clients are kept up to date with bank related changes influencing them.

• Understand and is able to market business banking product as well as identify cross-sell opportunities and prompt the Relationship Manager to pursue through effective updating and monitoring of client portfolio.

Essential Abilities

• Sound experience in all aspects of sales and banking.

• Good administration and marketing skills.

• Must be self-confident and have good interpersonal skills.

• Must be a self-starter.

• Ability to work under pressure, team oriented and a flexible approach.

• Customer service driven.

• Good problem-solving skills.

Education and Experience Requirements

• Grade 12 (25 points) original certified, a Diploma in business/ banking related studies.

• A degree will be an advantage.

• Minimum of 2 - 3 years in a client relationship role in a banking industry.

• Completed basic credit courses.

• Sound computer and administration skills as well as excellent knowledge of the banks products systems

• Namibian citizenship.

• Valid Driver’s license will be an added advantage.

• Code of Conduct

Technical / Professional Knowledge

Behavioural Competencies