Title:  Senior Teller - Omuthiya (B5)

10 August 2026

(Vacancy)

Senior Teller (B5): Omuthiya

Closing date: 17 August 2026

Job Family

Sales and Services

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries,banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Treasury to Central cash
• Balancing of ATM and monthly reconciliation
• Balancing of daily cash management
• Perform Enquiries duties as required
• Provide sales leads and enable cross-selling of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries 
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes) 
• Issuing of account statements and credit cards 
• Issuing and encoding of bank cards 
• Daily balancing of working stock 
• Any other function as assigned by the Branch Manager

Responsibilities Continue

• Customer Service orientation
• Retention and expansion of client base
• Client satisfaction/client quality service
• Cross selling
• Good administrative skills
• Good interpersonal and communication skills
• Computer skills
• Must be accurate and attention to details
• Excellent knowledge of Bank’s products

Minimum Requirements

• Diploma or degree in finance or banking related studies.
• Must have at least Five (5) years banking experience as well as Teller experience.
• Computer literacy (MS Word, MS Excel, MS PowerPoint).
• Applicant will be required to work on Saturdays.
• Code of Conduct

Technical / Professional Knowledge

Behavioural Competencies

People Specification

Previously disadvantaged candidates are encouraged to apply.

(Only shortlisted candidates will be contacted).