Title:  Senior Teller - Katima Mulilo

Closing date: 17 June 2026

Job grade: B5

Job Family

Sales and Services

Career Stream

Client Service

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries,banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Treasury to Central cash
• Balancing of ATM and monthly reconciliation
• Balancing of daily cash management
• Perform Enquiries duties as required
• Provide sales leads and enable cross-selling of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries 
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes) 
• Issuing of account statements and credit cards 
• Issuing and encoding of bank cards 
• Daily balancing of working stock 
• Any other function as assigned by the Branch Manager

Ability Responsibilities

• Customer Service orientation
• Retention and expansion of client base
• Client satisfaction/client quality service
• Cross selling
• Good administrative skills
• Good interpersonal and communication skills
• Computer skills
• Must be accurate and attention to details
• Excellent knowledge of Bank’s products

Preferred Qualifications

• The applicant must have Grade 12 (25 points).
• Diploma in banking/banking related field will be an advantage.

Essential Qualifications

Minimum Experience Level

• Must have at least Five (5) years banking experience as well as Teller experience.

Technical / Professional Knowledge

Behavioural Competencies

People Specification

(Affirmative Action candidates are encouraged to apply)

Valid 6 month Code of Conduct Certificate should be submitted with application.