Title:  Multi-Skilled Consultant -Independence Branch(B4)

Job Classification

Multi-Skilled Consultant - Independence Branch  (B4)

Reporting to – Branch Controller

Closing Date : 20 May 2026

Job Family

Sales and Services

Leadership Pipeline

Manage Self: Technical

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives

Job Responsibilities

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Senior Teller.
• Daily checking of cash accounts
• Balancing of daily cash and secure branch stock holding (e.g. cards)
• Enable processing of inter-bank transfers by preparing all transactional documents and originals
• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions
• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries 
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes) 
• Issuing of account statements and credit cards 
• Issuing and encoding of bank cards 
• Daily balancing of working stock 

Job Responsibilities Continue

Abilities Requirements:

• Customer Service orientation
• Retention and expansion of client base
• Client satisfaction/client quality service
• Cross selling
• Good administrative skills
• Good interpersonal and communication skills
• Computer skills
• Must be accurateExcellent knowledge of Bank’s products 

People Specification

                                                                           (Affirmative Action Candidates are encouraged to apply)

Preferred Qualification

The applicant must have Grade 12 (25 points) original certified and a Diploma in a business-related field.

Minimum Experience Level

• Must have at least 6-12 months bank teller experience and client service experience in a financial industry.
• Applicant will be required to work on Saturdays.
• Code of Conduct

Technical / Professional Knowledge

Behavioural Competencies