ICT Shift Supervisor

Job Classification

ICT Shift Supervisor (C3)

Job Family

Information Technology

Job Purpose

To apply skills to monitoring online/ batch /ATM's/POS/tape library functionality on various platforms and escalate outages under supervision and guidance within the Command Center. To ensure SLA's are met to minimize the impact of operations on the bank under supervision and junior operators.

Job Responsibilities

• Ensure back-end programs are online within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks.
• Ensure online availability for new day as per Service Level Agreements (SLA’s) through completion of batch schedules.
• Monitor availability of ATMs/POS and distributed environment (Servers / 3rd party links/ Card systems).
• Mitigate risk by capturing all outages and taking ownership of monitoring and escalation.
• Report on starting, ending and updates of planned and/or emergency changes.
• Understanding critical paths that leads to back-end online programs availability through monitoring batch processing.
• Resolve problems by analyzing and interpreting alerts, failures and impacts.
• Resolve problems by analyzing and interpreting alerts, failures and impacts.
• Mitigate risk through applying emergency or relevant procedure as per outage.
• Comply with risk standards by escalating abnormalities.
• Provide operational support to relevant clients by monitoring the transfer of files from and to 3rd parties.
• Coordinate flow of work and hand-overs between 24/7 shifts operations to ensure continuity.
• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders

Job Responsibilities Continue

Abilities Requirements:

• Customer Focus.
• Excellent Leadership skills.
• Maintaining High Working Standards
• Contributing to Team Success
• Data Analytics
• Must have good communication and interpersonal skills

People Specification

                                                                                    (Affirmative Action Candidates are encouraged to apply)

Essential Qualifications - NQF Level

Preferred Qualification

• Grade 12 (25 points).
• IT Diploma will be an advantage.

Preferred Certifications

A+/N+ Certificates 

Minimum Experience Level

• 1-3 years IT experience and 2-3 years Core Banking Operations/Mainframe Experience.

Technical / Professional Knowledge

Behavioural Competencies