EUS Support Engineer III

ICT Application Support Analyst (C3)

Requisition number: 137043

Location: Namibia- Windhoek

Closing date: 26 November 2024

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework.

Key Responsibilities

• Overseeing the incident management process and team members involved in resolving the incident.

• Responding to a reported service incident, identifying the cause, and initiating the incident management process

• Prioritizing incidents according to their urgency and influence on the business.

• Establishing liaison and cooperation with all relevant Business and technical teams

• Provide advice on test requirements.

• Monitor system efficiency against published service level agreements (SLA) through collection of performance data

• Perform system debugs for relevant 2nd Tier support

• Identify problems by investigating potential and actual service problems, escalate and/or apply standard fixes.

• Support the business process needs of the organization by performing a variety of technical tasks.

Key Responsibilities Continue

• Solve problems by independently addressing incidents of a standard nature via the Incident Process and support tiers.

• Keep abreast of industry changes and legislation.

• Provide Customer Service within regulatory compliance framework.

• Distribute logs to correct functional areas.

• Investigate and resolve errors where possible.

• Provide feedback to business about status of errors logged.

• Develop and maintain positive working relationships with business.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

Abilities / Requirements:

• Understand the error logging process.

• Analytical Skills.

• Strong problem-solving skills.

• Contributing to Team Success

• Ability to work independently, accurately and under pressure.

• Good communication skills.

• Customer Focus

Essential Qualifications - NQF Level

Educational Requirements

• Grade 12 (25 points) and a Degree\Diploma in IT or Business Management.

Minimum Experience Level

• Three (3) to five (5) years banking or IT experience.

• Application Support Exposure.

• Flexcube & Microsoft knowledge.

Technical / Professional Knowledge

Behavioural Competencies

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(Affirmative Action Candidates are encouraged to apply)

                                                                                                                                                       Please note that only shortlisted candidates will be contacted