Client Implementation Officer

Job Requisition and Talent Acquisition Specialist contact

REQ: 138567

Role: Client Implementation Officer (C3)

Area: Namibia

Advert closing date: 18/04/2025

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To provide technical, specialist advice and consultation on Transactional Banking Products and Services, identify and resolve the most complex issues related to these products, and be the final point of resolution.

Key Responsibilities

• Consult, train, and provide advice on specific transactional banking products and services.
• Coordinate and manage the roll-out of integrated and digital solutions. 
• Ensure maximum exploitation/usage of the product features across multiple business initiatives. 
• Management and execution of the utilization/non-dial-up report.
• Responsible for safe custodianship and reporting of the merchant devices/stock. 
• Actively communicate to stakeholders about any impact or changes in transactional banking products and services. 
• Provide stakeholders with business information on product performance.
• Collaborate with stakeholders and provide advice on best-demonstrated practices for transactional products and services.
• Provide necessary support to CIB and other business units to resolve queries within SLA timelines. 
• Ensure implementation/installation is aligned to compliance and legislation.
• Propose/provide ideas for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Provide technical mentoring related to specific transactional products and services.
• Partake in ongoing product testing and stay abreast of changes in the industry. 

Abilities Requirements

• Technical/Professional Knowledge
• Communication skills
• Quality Orientation and attention to detail.
• Business Analysis and Innovation. 
• Continuous Learning
• Adaptability
• Initiating Action

Education and Experience Requirements

• Matric plus/ A+ N+ or Diploma in Information Technology /Technical related.
• Must have at least two (3) years of banking client service experience and knowledge (i.e., Merchant Acquiring, Digital platforms).
• Computer Literate (Microsoft Word, Excel and Access).
• Required to work after hours (Standby).
• Valid driver’s licence.

How do you apply?

Interested candidates should forward their updated Curriculum Vitae (CV) and cover letter. https://jobs.nedbank.co.za/search/?createNewAlert=false&q=&locationsearch=namibia
Closing Date: 25 March 2025
  
APPLICATIONS TO BE ADDRESSED TO:  Human Capital 

Please note that only shortlisted candidates will be contacted.

(Persons with disabilities are encouraged to apply)