Title:  Branch Controller - Omuthiya (C2)

10 August 2026

(Vacancy)

Branch Controller(C2): Omuthiya

Closing date: 18 August 2026

Job Family

Sales and Service

Job Purpose

To provide world class service by attending to Teller/Enquiries/Sales Support transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels

Job Responsibilities

• Overall responsible for the sound working environment and supervision of Tellers, Enquiries and Sales Support staff.
• ATM and Treasury Custodian – Managing acceptable ATM uptime levels.
• BROTA Management and Responsible for various administrative tasks
• Processing and balancing Teller treasury and bank stocks holdings
• Responsible for month- end reconciliations and daily balancing of suspense accounts
• Administration of Card Stock - Enquiries
• Checking and authorizing of all Teller/Enquiries & Sales Support transactions
• Daily branch control reports
• Control and Management of Customer account records and Archive Management
• Manage branch expenses and Wardrobe Management
• Customer Service – Resolve customer complaints timely and professional.

Ability Requirements

• Customer service driven.
• Excellent managerial, communication and interpersonal skills are essential.
• Excellent administration skills.
• Good problem-solving Skills
• Ability to work under pressure, team oriented, flexible approach and interacting with diverse people
• Manage conflict situations
• Must be organised and highly professional.
• Ability to pay attention to details
• An excellent knowledge of the bank’s products and systems

Minimum Requirements

• Diploma in Business/Banking related studies.
• Applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures..
• Applicant will be required to work on some Saturdays and be on standby to manage ATM Uptime
• Computer literate (MS Word, MS Excel and MS PowerPoint)
• Code of Conduct.
• Driver’s license will be an advantage

Technical / Professional Knowledge

Behavioural Competencies

People Specification

(Previously disadvantaged candidates are encouraged to apply).

Only shortlisted candidates will be contacted.