Branch Manager: Swakopmund Branch

Branch Manager: Swakopmund (D1)

Requisition Number: 139007

Location: Namibia

Closing Date: 30 April 2025

Job Purpose

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

Job Responsibilities

• Acquisition of new clients to the Bank within the Retail Banking division, as well as retention of existing clients.
• Deliver world-class, benchmarked customer service, including identifying branch capacity needs and requirements and maintaining sound relationships with stakeholders and clients.
• Manage the branch budget, meet sales and profit targets, and control expenses and action financial reports.
• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out.
• Promote and ensure digital migration and education of clients.
• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.
• Ensure clear roles and responsibilities are linked to each specific role.
• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
• Mitigate risks by enforcing legislative requirements and compliance and ensure staff adherence to cash management and data quality standards.
• Understand and apply the bank’s risk and credit policy, manage client expectations accordingly, and ensure compliance with risk standards by completing specified compliance training and ensuring that teams complete theirs.

Job Responsibilities Continue

• Support the achievement of the business strategy, objectives and values and stay abreast of developments in field of expertise.
• Ensure staff attend relevant training to drive client centric behaviors.
• Embed and role model the desired Nedbank Culture and coach others to live in support of the culture.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems by embracing agile principles and ensure a client centric environment.
• Market the bank’s products and services to existing as well as prospective clients.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.

Essential Qualification

Advanced Diploma/Degree in banking and or applicable tertiary qualification will be a pre-requisite.

Minimum Experience Level

2 years’ experience in a client facing retail sales environment and 2 years’ experience in people management.

Driver’s license will be an advantage.

Namibian Citizen

Technical / Professional Knowledge

Behavioural Competencies

Disclaimer

(Affirmative Action Candidates are encouraged to apply)