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Nedbank Recruiting

Requisition Details & Talent Acquisition Consultant

105548 - Debbie Fuyani / Thandeka Guma

Career Stream

Admin, Transact Processing and Product

Leadership Pipeline
Manage Self: Professional
FAIS Affected
FAIS Affected - Yes
Job Purpose

To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities
  • Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
  • Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
  • Build networks with stakeholders by participating in forums.
  • Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
  • Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
  • Initiate and process claims to finalisation by ensuring compliance to insurance policy.
  • Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
  • Minimise risk by complying with all Nedbank policies and procedures.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies andsupport implementation of new processes, policies and systems.

Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification

Higher Certificate: Short Term Insurance

Minimum Experience Level

2 - 3 years working experience as a Broker Claims Agent within the Short Term Insurance space dealing with Commercial Lines, Claims in the Banking/Financial Services Indsutry/Brokerage.

Behavioural Competencies
  • Earning Trust
  • Work Standards
  • Customer Focus
  • Initiating Action
  • Decision Making
  • Collaborating.


Please contact the Nedbank Recruiting Team at +27 860 555 566

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