Team Leader

Location

Victoria Falls

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Others

Job Purpose

To manage and lead staff in a branch to meet sales and service objectives through advanced selling, digital enablement, servicing, problem solving and client education regarding Nedbank products and services.

Job Responsibilities

Financial Performance & Balance Sheet Growth

•    Delivery of assets and liabilities targets
•    Optimisation of Consumer Banking product mix
•    Contribution to branch profitability and revenue growth

Sales Performance & Main Banked Client Growth

•    Client acquisition and retention
•    Cross selling and wallet share growth
•    Achievement of branch sales targets

Team Leadership, Performance Management & Capability Development

•    Daily check in and check out routines
•    Performance monitoring and tracking
•    Coaching, mentoring, and team capability building
•    Identify and recommend opportunities to enhance processes, systems and policies.
•    Meet service excellence, teamwork and personal development goals.

Customer Experience & Service Excellence

•    Deliver high standards of client service to enhance customer satisfaction.
•    Identification and resolution of service bottlenecks.
•    Branch capacity planning and workflow optimisation.

Operational Oversight, Risk & Stakeholder Management

•    Oversight of branch operations and controls to ensure compliance.
•    Stakeholder and client relationship management.
•    Adherence to policies, procedures, and regulatory requirements

People Specification

The ideal candidate will have;

• Proven sales leadership with a strong track record in client acquisition, retention, and cross‑selling.
• Ability to drive branch sales performance, grow main‑banked clients, and optimise product uptake.
• Strong team leadership skills with the ability to coach, motivate, and manage daily sales activity.
• Excellent customer‑focused communication skills and the ability to strengthen client relationships.

Preferred Qualification

Bachelor's degree in any of these  Finance/ Banking/ Business Management / Marketing

Preferred Certifications

IOBZ Diploma will be an added advantage

Minimum Experience Level

6 years Retail Banking Sales, Client Service, Relationship experience

Technical / Professional Knowledge

Behavioural Competencies