Sales Support Consultant - Oshana Mall

Sales Support Consultant - Oshana Mall branch (Ongwediva)

Requisition Number: 136039

Closing Date: 25 September 2024

Job Purpose

Providing operational support to the sales team including assisting with risk management of client portfolio. To provide information, guidance as well as answer client’s queries / requests and deliver superior client service and refer cross sell opportunities. To mitigate risk and contribute towards the achievement of Nedbank's strategic objectives.

Job Responsibilities

• Providing operational support to the sales team, including assistance with risk management of client portfolio.

• Attending to all routine and administration matters relevant to a portfolio of clients.

• Ensure that clients are kept up to date with bank related changes influencing them.

• Understand and able to market transactional product as well as identify cross-sell opportunities.

• Assist the sales team in the Acquisition of new customers.

• Marketing of the Bank’s products and services to existing as well as prospective clients.

• Deliver world class benchmarked customer service.

• Compilation and maintenance of action plans to increase banking sales.

• Meeting / exceed monthly set targets.

• Ad hoc duties

Essential Abilities

• Sound experience in all aspects of sales and banking.

• Good administration and marketing skills.

• Must be self-confident and have good interpersonal skills.

• Must be a self-starter.

• Ability to work under pressure, team oriented and a flexible approach.

• Customer service driven.

• Good problem-solving skills.

Qualifications and Experience Requirements:

• Grade 12 (25 points) original certified copy and a relevant Diploma or Degree

• 2 – 3 years in a customer service / sales environment in a financial institution

• Computer literate (MS Word, MS Excel, MS PowerPoint).

• Sound experience in all aspects of sales administration and banking in general.

• Understanding of banking environment (products, processes systems and mechanism).

• Must be customer service oriented with excellent interpersonal and communication skills.

• Must have a high degree of self-confidence, be able to work independently and must be a self-starter.

• Code of Conduct

Technical / Professional Knowledge

Behavioural Competencies