Sales Support Consultant - Katima Mulilo

Sales Support Consultant - Katima Mulilo

Closing Date: 16 May 2025

Internal candidates should apply via Careers on SAP

(Affirmative Action Candidates are encouraged to apply)

Job Purpose

Providing operational support to the sales team including assisting with risk management of client portfolio. To provide information, guidance as well as answer client’s queries / requests and deliver superior client service and refer cross sell opportunities. To mitigate risk and contribute towards the achievement of Nedbank's strategic objectives.

Job Responsibilities

• Providing operational support to the sales team, including assistance with risk management of client portfolio.

• Attending to all routine and administration matters relevant to a portfolio of clients.

• Ensure that clients are kept up to date with bank related changes influencing them.

• Understand and able to market transactional product as well as identify cross-sell opportunities.

• Assist the sales team in the Acquisition of new customers.

• Marketing of the Bank’s products and services to existing as well as prospective clients.

• Deliver world class benchmarked customer service.

• Compilation and maintenance of action plans to increase banking sales.

• Meeting / exceed monthly set targets.

• Ad hoc duties

Experience and Qualification requirements

• Grade 12 (25 points) original certified copy and a relevant Diploma or Degree

• 2 – 3 years in a customer service / sales environment in a financial institution

• Computer literate (MS Word, MS Excel, MS PowerPoint).

• Sound experience in all aspects of sales administration and banking in general.

• Understanding of banking environment (products, processes systems and mechanism).

• Must be customer service oriented with excellent interpersonal and communication skills.

• Must have a high degree of self-confidence, be able to work independently and must be a self-starter.

• Code of Conduct

Technical / Professional Knowledge

• Sound experience in all aspects of sales and banking.

• Good administration and marketing skills.

• Must be self-confident and have good interpersonal skills.

• Must be a self-starter.

• Ability to work under pressure, team oriented and a flexible approach.

• Customer service driven.

• Good problem-solving skills.

Behavioural Competencies