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Head of Operations (Stockbroking)



National, ZA

Date:  9 Jul 2024
Reference:  134730

Job Classification

Requisition: 134730

TA: Nozi Masabalala

Division: Wealth Management South Africa: Trading 

Employment Equity Statement: Preference will be given to individuals from underrepresented groups.

Job Family

Administration, Operations and Facilities

Career Stream

Admin, Transact Processing and Production

Leadership Pipeline

Manage Function

Job Purpose

To manage and lead the Operations function of Nedgroup Private Wealth Securities, to ensure the creation and sustainability of an operationally excellent support business unit through the execution of all transactional confirmations, reconciliations, settlements and defined administrative requirements within regulatory contractual and service level obligations and to ensure the seamless integration of the function with the Nedgroup Private Wealth Securities model and framework.

Job Responsibilities

  • Build and maintain sound relationships with the relevant internal and external stakeholders.
  • Ensure that all areas have grown confidence and relationships with internal and external clients (measured by client issue list and business survey).
  • Ensure successful brand enhancement. Improve client relationships.
  • Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy.
  • Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
  • Build a high-performance team (Johannesburg, Cape Town and KZN) through managing resources, retention, and critical staff.
  • Ensure that the leadership agenda has been embraced by the division/function.
  • Manage performance of reports and hold them accountable for managing the performance of their reports.
  • Actively build a culture of improvement. Participate in the recruitment and selection of senior staff. 
  • Optimise performance and motivation.
  • Empower team to make decisions and recommend tailored solutions to Business Unit specific problems. Ensure that the business area continually strives towards and meets operational excellence.
  • Implement tactical and operational plans using the project management planning and implementation methodology.
  • Achieve business benefits. Accomplish project goals that are in line with business.
  • Ensure appropriate management of risk/s in the business area. Develop and communicate Operations strategy.
  • Ensure clear audit reports. Identify, monitor, and manage systematic risk through quality financial and management reporting.
  • Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan, analysing, and correcting any deviations.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Develop, implement, and measure the effectiveness of a strategy to build a differentiated culture. Manage, develop, and maintain the Nedbank Capital Operations Expense Budget, Limit losses of scarce financial resource by ensuring robust processes and controlled error rate to reduce unnecessary leakage.
  • Apply approved principals in decision making to balance strategic and tactical decisions and deployment costs.
  • Deliver on key projects for business and function.
  • Deliver progress in the MIS project, which results in enhanced management of business through reporting and measurement.

Essential Qualifications

  • Matric Certificate / National Senior Certificate 
  • Bachelor of Commerce or similar / National 1st Degree 

Preferred Qualification

CA (SA)/Post graduate Degree in Business Administration

Minimum Experience Level

10+ years' experience managing Operations in the Financial Services industry, which specifically includes experience in a Stockbroking firm, with a demonstrated track record of management of at least 5 years.

Technical / Professional Knowledge

  • Business administration and management
  • Capacity planning
  • Change management
  • Client service management
  • Communication Strategies
  • Diversity management
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Strategic planning

Behavioural Competencies

  • Customer Focus
  • Inspiring Excellence
  • Business Savvy
  • Driving Execution
  • Sharing Responsibility
  • Strategic Influence


Please contact the Nedbank Recruiting Team at +27 860 555 566 


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