Branch Controller - Tsumeb

Branch Controller (C2) - Tsumeb

Closing Date: 15 August 2025

Internal candidates should apply via Careers on SAP

(Affirmative Action Candidates are encouraged to apply)

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To provide world class service by attending to Teller/Enquiries/Sales Support transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels.

Job Responsibilities

• Overall responsible for the sound working environment and supervision of Tellers, Enquiries and Sales Support staff.
• ATM and Treasury Custodian – Managing acceptable ATM uptime levels.
• BROTA Management and Responsible for various administrative tasks
• Processing and balancing Teller treasury and bank stocks holdings
• Responsible for month- end reconciliations and daily balancing of suspense accounts
• Administration of Card Stock - Enquiries
• Checking and authorizing of all Teller/Enquiries & Sales Support transactions
• Daily branch control reports
• Control and Management of Customer account records and Archive Management
• Manage branch expenses and Wardrobe Management
• Customer Service – Resolve customer complaints timely and professional.

Essential Technical / Professional Knowledge

• Customer service driven.
• Excellent managerial, communication and interpersonal skills are essential.
• Excellent administration skills.
• Good problem-solving Skills
• Ability to work under pressure, team oriented, flexible approach and interacting with diverse people
• Manage conflict situations
• Must be organized and highly professional.
• Ability to pay attention to details
• An excellent knowledge of the bank’s products and systems

Experience and Qualification requirements

• Grade 12 (25 points) original certified and a Diploma in Business/Banking related studies.
• The applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures.
• Code of Conduct
• Driver’s license will be an advantage.
• Applicant will be required to work on some Saturdays and be on standby to manage ATM Uptime
• Computer literate (MS Word, MS Excel and MS PowerPoint)

Behavioural Competencies