Title:  Sales Support: Mariental

Job Purpose

To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives.

Leadership Pipeline

Manage Self: Technical

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Seek opportunities to improve business processes and systems.
• Support implementation of new processes, policies and systems to add value to Nedbank.
• Act as brand ambassador by living the Nedbank values.
• Enable the conversion of leads into sales. Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Provide service to, and maintain relationships with, clients by greeting, listening, understanding the client's needs.
• Stay abreast of Nedbank risk and compliance requirements.
• Create and manage own career through guidance and support of Team Leader and colleagues.
• Understand and embrace the Nedbank vision and values.
• Improve personal capability, identifying training courses for career progression.
• Ensure personal growth and eff ectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
• Verify client identity. Mitigate risks, including creating enquiries report, managing loss and meeting legislative requirements.
• Provide client service.
• Ensure internal practices are met. Balance and secure branch stock holdings.

Essential Qualifications - NQF Level

Preferred Qualification

Bachelor's degree or equivalent

Minimum Experience Level

Six to twelve months' client service experience in the financial industry or banking organisation.

Technical / Professional Knowledge

Behavioural Competencies