Title:  Web Specialist

Job Classification

146907 

Job Post End Date: 27 July 2026

Job Family

Career Stream

Leadership Pipeline

Manage Self: Professional

Job Purpose

The Web Specialist will be responsible for managing, optimising and supporting enterprise web platforms, with a specific focus on enhancing the performance, accessibility and success of the MFC website. This role involves collaboration with cross-functional teams to deliver high-quality digital experiences aligned with business goals.

Job Responsibilities

Enterprise Web Support & Management

• Maintain and update enterprise websites, ensuring content accuracy, brand consistency, and technical stability.
• Implement SEO best practices and monitor performance metrics using tools like Google Analytics, Search Console, and SEMrush.
• Manage CMS platforms (e.g. Adobe Experience Manager) and ensure timely publishing of content.
• Troubleshoot and resolve web-related issues, liaising with IT and development teams as needed.

MFC Website Focus

• Monitor and report on MFC website performance, including traffic, conversion rates, and user engagement.
• Collaborate with MFC stakeholders to align web content and functionality with business objectives.
• Conduct regular audits to ensure compliance with accessibility standards, security protocols, and UX best practices.
• Recommend and implement enhancements to improve customer experience and digital conversion.

Project & Deliverables Management

• Define and manage web-related deliverables for campaigns, product launches, and digital initiatives.
• Create and maintain documentation for web processes, standards, and governance.
• Support testing and QA for new features, updates, and integrations.
• Coordinate with external vendors and internal teams to ensure timely delivery of web projects.

Minimum Experience Level

Required Skills & Experience:

• 3–5 years of experience in web management or digital marketing in an enterprise environment.
• Strong understanding of HTML, CSS, JavaScript, and CMS platforms.
• Experience with web analytics, SEO, and performance optimization.
• Familiarity with UX/UI principles and responsive design.
• Excellent communication and stakeholder management skills.
• Experience working with financial services or regulated industries is a plus.

Key Deliverables:

• Monthly performance reports for MFC website.
• Web content updates and publishing schedules.
• SEO and accessibility audit reports.
• Project plans and timelines for web initiatives.
• Documentation of web governance and standards.

Technical / Professional Knowledge

Behavioural Competencies