Title: Technical lead NAR New Digital & Staff Channels

146951

Job Purpose

Nedbank Africa Regions is seeking an exceptional Business and Technical Lead: Digital Channels to shape the future of digital banking across our African operations. This executive leadership role will champion the transformation of both customer and staff-facing channels, creating modern, scalable and market-leading experiences for Retail and Juristic clients while accelerating NAR’s digital growth ambitions.

The successful candidate will lead the end-to-end delivery of our next-generation digital channel ecosystem, leveraging new core banking capabilities, emerging digital platforms, fourth-generation technologies and strategic partner solutions. Working at the intersection of business, technology and transformation, they will translate bold strategic objectives into tangible commercial outcomes that enhance customer value, drive growth and strengthen our competitive position across the region.

Beyond technology leadership, this role carries significant business accountability, requiring the ability to influence channel strategy, build high-performing teams, foster innovation and deliver large-scale change across multiple markets. The role operates in a unique dual reporting structure, partnering equally with the NAR Chief Information Officer and NAR Chief Transformation Officer to define and execute the region’s digital future.

This is a rare opportunity to lead one of the most important transformation agendas in Nedbank Africa Regions, leaving a lasting impact on how clients and employees engage with the bank in a rapidly evolving digital world.

Job Responsibilities

Leadership & Stakeholder Management

Build and maintain strong relationships with Product Owners and key stakeholders to deliver customer-centric technology solutions.
Drive collaboration across teams, fostering innovation, accountability, and engineering excellence.
Manage stakeholder expectations, balancing competing priorities across the business.
Lead technology enablement initiatives and ensure successful delivery of strategic technology programmes.

Innovation, Governance & Delivery

Champion innovation and continuous improvement to create business value and modernise the technology landscape.
Establish high-performing ways of working that accelerate value delivery and execution.
Drive accountability for team performance, milestones, and delivery outcomes.
Ensure dependency management, risk mitigation, and compliance with governance standards.

Operational Excellence

Lead process optimisation and continuous improvement initiatives across the technology environment.
Drive problem-solving, root cause analysis, and implementation of sustainable solutions.
Foster a results-driven culture focused on quality, efficiency, and execution excellence.

Communication & Strategic Leadership

Communicate technology strategy and business priorities effectively to diverse stakeholder groups.
Build trust through transparent, credible, and outcome-focused engagement.
Influence decision-making through strong leadership, communication, and stakeholder management.

People Leadership & Talent Development

Lead, coach, and develop high-performing teams through mentoring and targeted development plans.
Build future-ready capabilities aligned to modern technology trends and business needs.
Create an empowering, inclusive, and high-performance culture with clear objectives and accountability.
Drive succession planning, talent retention, and continuous learning across the team.

Key Accountabilities

Own and drive the NAR Digital Channel Strategy and Roadmap.
Accountable for customer and employee digital experience and adoption.
Lead NAR API and Open Banking strategy.
Drive a cloud native Channel Architecture

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Minimum Experience Level

Essential Requirements:
- IT Qualification: IT, Data and Engineering
- Type of experience:11 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation
- 5+ years at senior leadership level, with proven track record of strategic leadership
  Experience managing complex Technology matters in regulated banking environments
Leadership Capabilities
- Exceptional ability to influence and collaborate with Exco members and other relevant stakeholders
- Strong communication skills with capability to translate complex legal concepts for business audiences
- Proven ability to influence policy direction and framework development
- Proven ability to lead organisational change and transformation initiatives
- Demonstrated ability in building and scaling high-performance Product delivery teams

Technical / Professional Knowledge

Proven ability to interpret complex regulatory requirements and translate them into practical business controls
Proven experience in policy development and drafting of organisational frameworks
Project leadership for major legal initiatives and transformations
Experience in litigation and dispute resolution, managing high-stakes complex matters while protecting the bank's interests
Demonstrated ability to think strategically about legal issues within broader business contexts
Deep understanding of banking business models and commercial implications of legal decisions
Proven capability in anticipating emerging risks and opportunities in the evolving IT landscape
Financial metrics: business case development, budget management, value realisation and managing total cost of ownership (TCO)

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Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank