Technical Product Owner/Delivery Lead

Job Classification

Technical Product Owner/Delivery Lead - 140863

Closing date - 24 July 2025

TA - Luthando Bower

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Job Responsibilities

• Delivery Management: Accountable for overall delivery
• Collaboration: Work in close collaboration with Product and Engineering to drive a high-performing team containing all the required skills and capabilities by executing the backlog
• Goal Setting: Set achievable goals and embed good processes and best practices to keep the teams moving forward to meet customer needs
• Metrics Review: Actively review metrics of squads' delivery to improve and maximize velocity
• Escalation Management: Act as an escalation point for team blockers or impediments to speed delivery
• Value Delivery: Champion and facilitate the breaking down of deliverables into thin vertical slices to enable early and iterative delivery of value
• Progress Tracking: Visualize the work of the teams to track and ensure sustainable progress
• Documentation: Document the work of the teams, including roadmaps and plans, and ensure user stories and code documentation are lightweight but of the highest quality
• Risk Management: Ensure risks and issues are clearly tracked and owned
• Team Alignment: Make sure the team is lined up behind clear goals and running the processes that allow the team to deliver quickly
• Agile Advocacy: Act as an advocate for Agile ways of working to ensure maximum value to the customer
• Agile Development: Develop self and teams in Agile, keeping up to date with the latest best practices
• Practice Facilitation: Responsible for the ways of working in the team, facilitating agile practice, and helping the team reflect on and improve how they work
• Responsibility Clarity: Agree on responsibilities, tasks, and expectations with the team so everyone is clear on their contribution
• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability

Job Responsibilities Continue

• Executive Leadership: Provides leadership to executive management in establishing overall delivery goals, objectives, and strategies within the organizational plan
• Cross-Functional Coordination: Partners and coordinates with other groups on tracking, reporting, and managing cross-functional projects, requirements, and deliverables
• Stakeholder Communication: Ensures appropriate levels of communication regarding strategies, programs, and initiatives with stakeholders, managers, and employees for awareness, understanding, alignment, and proper management
• Capacity Planning: Provides analyses and guidance on capacity, team design, and resources required for delivery, as well as stakeholder management
• Delivery Oversight: Leads the executive oversight of the delivery approach, including methods, tracking, and communication within and outside the group
• Project Leadership: Leads or coaches large, complex, or sensitive projects for the group
• Project Coordination: Oversees or supports the coordination and management of related projects through the team
• Systems Development: Leads internal systems development to support delivery, management, and reporting
• Operational Reporting: Oversees monthly operational reports to be standardized and distributed

Required Technical Knowledge

.Net, Java 16 and cloud

Essential Qualifications - NQF Level

Essential Certifications

Minimum Experience Level

8 years experience in an IT environment (across IT disciplines) of which at least 5 years in leading a multi-disciplinary team

Technical / Professional Knowledge

Behavioural Competencies