Technical Broker Support Manager

Job Classification

Job Requisition - 135614
Closing Date - 31 January 2025
Location - Johannesburg
Cluster - Nedbank Wealth - Division - Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups
 

Job Family

Insurance

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

• The end-to-end management and administration of allocated supplier relationships
• The provision of technical assistance / support to RAs in respect of all thing’s insurance
• Product and solution design, development, and oversight 
• Policy management systems and process management / oversight 

Job Responsibilities

Management and administration of suppliers 

• Management of suppliers in accordance with the NI Governance framework 
• Maximise synergies between NI and approved suppliers
• Arbitration and problem resolution
• Monthly performance and operational reviews (including SLA monitoring)
• Management and oversight of supplier service levels 
• Manage supplier governance and oversight audits – primarily relating to insourced activities (Binders, outsourced agreements etc)

Management and administration of the Supplier | Product panel 

• Appointment of new suppliers and the addition of new products when required and in accordance with the NI onboarding process’s 
• Monitor and evaluate “panel” suppliers and products ensuring that same remains relevant 
• Bespoke products and services:

1. Product design, development, and implementation and 
2. Product upgrade, design, and implementation – relates to existing bespoke products and services

Technical support and assistance 
Assist / support RAs in terms of:

• Cover structuring and supplier selection
• Complex placements
•  Cover / terms / rates negotiations with suppliers

Contract management

• Assistance in structuring new business / renewal presentations 
• Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements)

Job Responsibilities Continue

Systems 

• Assistance with systems upgrade design and specification drafts 

Process design, development, and implementation

• Review and upgrades to existing processes
• Review of policy wording updating / amendments 
• Design, development, training, and implementation of new process’s 

Training 

• Assist with the sourcing of product (technical) training 
• Design and development of product training material in terms of bespoke products
• Presentation of training 

Claims 

• Assistance with claims 
• Review of cover vs loss / damage event
• Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy 

Management information

• Review and interpret insurance management information
• Design and implement reports when required

Ad-Hoc Projects

• To drive and or assist in Insurance projects when required

People Specification

Essential Qualifications - NQF Level

Essential Qualifcations

• FAIS representative (RE 5)
• FAIS key individual (RE 1) 

Preferred Qualification

• AIISA / FIISA and or
• B Degree

Essential Certifications

Preferred Certifications

Minimum Experience Level

Minimum 10 years’ experience with at least 8 years in commercial / corporate segments in the insurance industry 
Experience in intermediary industry min 5 year

Technical / Professional Knowledge

Behavioural Competencies