Technical Broker Support Manager

Job Classification

Job Family

Insurance

Career Stream

Commercial Support

Leadership Pipeline

Manage Others

FAIS Affected

Job Purpose

To mitigate risk by managing structured transactions in accordance with relevant approvals and transaction documents from implementation to termination and so contribute to the achievement of the strategic priorities of Nedbank.

Job Responsibilities

• Ensure that client needs are fully understood and met prior to implementation, including transaction documents, SLAs and regulations.
• Where relevant, build a trusting relationship with direct reports by participating at workload meetings, nuturing an environment of open communication, delegating effectively, and understanding their strengths and development needs.
• Maintain a strong working relationship with manager.
• Build a collaborative relationships with internal and external stakeholders and suppliers. Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Create a client service culture, delivering worldclass service.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.
• Provide front office and other internal stakeholders with up to date Business Unit management information.
• Minimise operational losses.
• Facilitate the creation of the Business Unit budget, together with the Business Unit head.
• Continually improve controls by identifying obstacles to performance and efficiency and by developing better, alternative processes.
• Ensure that all transactions are performed according to agreed standards and within prescribed timelines.
• Where relevant, ensure that staff and resource plans are in place and work is allocated with clear accountablity.
• Ensure that deals are implemented in line with transaction documents and are managed and reported accurately.
• Continually improve controls by identifying obstacles to performance and efficiency and by developing better, alternative processes.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Chartered Accountant

Essential Certifications

Preferred Certifications

Minimum Experience Level

Atleat 5 years experience

Technical / Professional Knowledge

Behavioural Competencies