Title:  Systems Engineer Specialist

Job Purpose

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to improve or enhance processes, adding value to Nedbank.
• Ensure adherence to documented procedures by auditing service delivery functions.
• Ensure the correct and effective use of system hardware and software.
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.
• Recommend solutions through the investigation of service problems.
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
• Approve and recommend actions to be taken and identify those which merit action.
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed.
• Enable decision making and technical reviews. 
• Ensure contingency during disaster recovery (DR).
• Provide sustainable solutions per incident by conducting root cause and trend analysis.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains.
• Meet the organisation's problem management needs through liaising with suitable vendors.
• Build sound professional relationships.
• Ensure understanding of client needs.
• Ensure accurate reporting to stakeholders.
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring.
• Enable recommendations and planning for the tuning of system hardware and software.
• Monitor system efficiency against published SLAs.
• Recover cost by ensuring time are captured correctly and against correct project.
• Ensure end to end project delivery.

Essential Qualifications - NQF Level

Minimum Experience Level

• 10 years plus exposure to IT environment with of 8 years Systems Engineering.

Technical / Professional Knowledge

Behavioural Competencies