Strategy Analyst

Strategy Analyst – Collections & Recoveries

Title: Strategy Analyst

Requisition: 142927

Closing Date: 20 November 2025

Specialist Recruiter: William Mtsweni

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Support the design, implementation, and optimization of collections and recoveries strategies for unsecured lending portfolios. Provide analytical insights, performance tracking, and recommendations to enhance recovery rates and minimize credit losses. 

Job Responsibilities

Data Analysis & Insights

• Analyze portfolio performance, delinquency trends, and recovery metrics.
• Strategy monitoring.
• Conduct root-cause analysis on performance variances and recommend corrective actions.

Strategy Support

• Assist in designing and testing collections strategies across the delinquency lifecycle.
• Support segmentation and risk-based treatment strategies.
• Participate in champion/challenger experiments and document outcomes.

Performance Monitoring

• Track KPIs and provide actionable insights to improve strategy effectiveness.
• Identify emerging risks and propose adjustments to mitigate impact.

Compliance & Governance

• Ensure adherence to regulatory requirements (e.g., NCA, POPIA) in all analytical outputs.
• Maintain accurate documentation for audit and governance purposes.

Stakeholder Collaboration

• Work closely with Credit Risk, Operations, and external partners to align analytics with business objectives.
• Present findings and recommendations to internal stakeholders.

Continuous Improvement

• Research industry trends and best practices to enhance collections strategies.
• Contribute to innovation initiatives, including digital-first and data-driven approaches.

Skills & Competencies

• Strong analytical and quantitative skills (SQL, SAS, Python, or similar).
• Knowledge of credit risk, collections processes, and regulatory frameworks.
• Ability to interpret complex data and communicate insights clearly.
• Problem-solving mindset with attention to detail.
• Excellent stakeholder engagement and presentation skills.

Essential Qualifications - NQF Level

Preferred Qualification

• Any NQF Level 7 Degree preferrably in Finance

Minimum Experience Level

• 3 to 5 years of experience in the Banking sector.
• Brings 1 to 2 years of specialized expertise in credit risk, with a strong grasp of risk assessment and mitigation strategies.
• Proven track record of leading and contributing to diverse projects and campaigns, showcasing adaptability and strategic thinking.
• Comprehensive understanding of collections and recoveries, including the full lifecycle from delinquency to resolution.

Technical / Professional Knowledge

Behavioural Competencies