Specialist: Credit Innovation

Job Requisition Details

REQ#144192

Closing Date: 27 February 2026

Location: Johannesburg, Gauteng

Talent Acquisition: Bongiwe Mchunu

Department

BCB System & Integration

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

To provide support and specialist services  across business functions in line with Nedbank business strategy.

Job Responsibilities

•  System owner & Subject Matter Expert for various Credit Systems utilised within BCB
• Improve business results by participating actively in projects related to system and process enhancements across the organisation.
• Control costs by managing the process of operational mandates and reviews.
• Provide an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Provide feedback monthly by drafting business reports as at month end.
• Manage credit or service-related queries within acceptable timeframes by resolving or reallocating to the subject matter experts.
• Ensure trusting relationships with external vendors to protect Nedbank's reputation through regular communication, and fair treatment.
• Ensure collaborative working relationships through regular, honest engagement with managers and direct reports, colleagues in other areas as well as external vendors.
• Fulfil stakeholder requirements by ensuring that general and operational administrative functions are provided as and when required by Head Office.
• Enable support to finance on special projects by investigating and interrogating systems and data elements.
• Manage / contribute to projects as SME
• Design and manage incidents within the respective areas under SME control
• Design, test, implement new processes to ensure business efficiencies unlocked
• Automate processes presently followed in Front-line
• Distribute communications to Business
• Support business by providing training on systems and processes.
• Creating and updating of user guides
• Ensure business effectiveness by proactively providing input into systems, processes and policies.
• Ensure business continuity by management of the business continuity plan for BCB.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.
• Engage with internal and external Audit in their respective processes
• Prepare, document and train staff following management actions as an outcome of Audit findings

Professional Exposure

• Working independently or with a group to identify alternative solutions to a problem
• Sharing information in different ways to increase stakeholders understanding
• Fixing data
• Checking accuracy of reports and records
• Drafting monthly reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working with spreadsheets

Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Policy and Processes

Essential Qualifications - NQF Level

Qualification

• NQF Level 5 or 6 qualification (Degree or diploma) - Banking related qualification(s)
• Successfully completed or working towards completing  Advance AI Tools

Technical Tools Required

Knowledge and navigation of:

• SNOW
• ACM
• JIRA
• BI Portal
• Credit Risk Portal
• PowerBI
• DLP
• MS D365
• Co Pilot

Minimum Experience Level

• Minimum 3 Years’ experience in working with ACM and JIRA
• In-depth understanding of Credit systems & an understanding of how data flows would be advantageous

Technical / Professional Knowledge

Behavioural Competencies