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Senior/Area Credit Manager



Johannesburg, ZA

Date:  23-Jun-2022

Requisition & Talent Acquisition Consultant Details

REQ 119214  -  Twanette Coetser

Closing Date  -  8 July 2022

Cluster & Location

Total Business Banking and Retail - Client Value Management 

Various Locations Nationally 

Career Stream

Credit Management

Leadership Pipeline

Manage Others

Job Purpose

To manage credit through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancements of revenues and maintenance thereof within laid down policies and procedures.

Job Responsibilities

  • Minimise risks and grow assets through lending at acceptable risk levels.
  • Enhance revenue by identifying sales opportunities through assessments and client visits.
  • Manage returns through appropriate pricing for risk and setting appropriate fees.
  • Minimise losses and impairments through proactive managing of the book.
  • Manage the Client Service Team in order to improve efficiency and minimise expenses by guiding the team to be cost conscious.
  • Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
  • Understand client needs and their operating environment through regular interactions and visits.
  • Build and maintain stakeholder relations through regular formal and informal engagements.
  • Identify development areas through client surveys and 360 feedback from stakeholders.
  • Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously. 
  • Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
  • Review and recommend appropriate allocation of mandates through segmentation, reviews and audit processes.
  • Manage the quality of Credit Management Information System (CMIS) and exceptions through alignment with agreed benchmarks.
  • Operate within personal mandate through reviews and audit processes.
  • Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
  • Ensure the book is appropriately risk rated and adequately impaired by analysing, investigating and monitoring high risk accounts (e.g. exception reports).
  • Provide timely information by preparing accurate, timely and relevant credit reports for review by management and committees.
  • Monitor and manage turnaround times by using the information systems available.
  • Ensure that audit findings are addressed by rectifying and providing feedback within agreed timeframes.
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
  • Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Contribute to team effectiveness by  following the recruitment process when recruiting talent.
  • Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
  • Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

  • 10 years credit / credit assessment experience within a Banking environment. Business Banking Credit experience will be an advantage. 
  • 2 - 3 Years' People Management / Leadership experience 
  • Nedbank Credit Assessment System knowledge – (EPIC, NTE, Banking Platform, ACM and Staff ware will an advantage)


  • Matric / Grade 12 / National Senior Certificate
  • NQF Level 6 or Higher in a Financial or Accounting / Management / Accounting / Analysis

Type of Exposure

  • Managing a team of people
  • Communicating job requirements and performance standards to others
  • Creating a business plan
  • Implementing a strategic plan
  • Working with clients to solve client problems
  • Investigating and reviewing processes to improve client satisfaction
  • Assuming a key leadership role
  • Coaching and mentoring of others
  • Managing business risks
  • Credit management

Technical / Professional Knowledge

  • Business administration and management
  • Change management
  • Client service management
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Operations planning
  • Principles of project management
  • Relevant regulatory knowledge
  • Strategic planning
  • Management information and reporting principles, tools and mechanisms


Please contact the Nedbank Recruiting Team at +27 860 555 566


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