Senior Product Manager Digital Payments and Capabilities

Senior Product Manager Digital Payments and Capabilities

Requisition: 139193
Role: Senior Product Manager Digital Payments and Capabilities
Specialist Recruiter: William Mtsweni
Location: Gauteng - Sandton 
Closing Date: 11 June 2025

Job Family

Administration, Operations & Facilities

Career Stream

Operations

Leadership Pipeline

Manage Managers

Job Purpose

To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank's strategic objectives.

Job Responsibilities

Product Strategy Execution & Roadmap Management

• Review and update the product roadmap, ensuring alignment with broader digital strategy and business goals.
• Prioritize features and initiatives based on customer feedback, performance metrics, and strategic value.
• Coordinate delivery timelines for integration with xPays (Apple, Google, Samsung Pay).

Cross-Functional Collaboration

• Daily stand-ups or syncs with tech, UX, risk, and operations teams to assess progress on active initiatives.
• Resolve blockers related to wallet integrations, digital onboarding, and authentication mechanisms.
• Align with marketing on upcoming campaigns or educational content for promoting digital card features.

Stakeholder Communication

• Provide regular updates to key stakeholders (Digital, Retail, Compliance, Finance).
• Present performance snapshots, including usage trends, transaction growth, and cost savings from digital adoption.
• Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
• Manage relationships with clients, service providers and internal stakeholders.

Data Analysis & Performance Monitoring
Use dashboards to track:

• Daily/weekly xPay adoption metrics
• Active users of digital wallets
• Customer satisfaction scores (e.g., NPS)
• Fraud rate comparisons between digital and physical cards
• Identify trends and make real-time adjustments to campaigns or product features.

Customer Experience Focus

• Review feedback from customers and frontline teams (e.g., branch, call centre).
• Work with UX/UI teams to refine onboarding journeys, push-to-wallet flows, or error messaging.
• Evaluate app store reviews or digital feedback loops for insights into friction points.

Campaign Planning & Execution Support

• Collaborate with the Marketing team to plan and test awareness campaigns for digital wallet use.
• Ensure campaigns are targeted based on segmentation (e.g., device type, behavior, geography).

Innovation & Market Intelligence

• Stay updated on trends in mobile payments, digital wallets, and global banking innovations.
• Evaluate new digital wallet partnerships or enhancements (e.g., loyalty-linked wallets, embedded card experiences).
• Propose experiments or pilots (e.g., cardless onboarding, tap-to-pay via app).
• Implement and drive delivery of initiatives.

Compliance & Risk Checks

• Engage with risk, fraud, and compliance teams to ensure digital solutions meet security standards.
• Support audit processes or regulatory submissions related to card digitization.
• Identify and mitigate risks within business unit.
• Implementing and ensuring compliance with business risk management framework.

Essential Qualifications - NQF Level

Preferred Qualification

• BSc Degree in Engineering, Computer Science, Actuarial Science, Statistics or related field
• MBA (Masters in Business Administration) will be an advantage

Minimum Experience Level

• Minimum 5 years experience in role that involves (Innovation, Data Analytics, Research and processes management & enhancement)
• 5 years experience in Digital payments (Credit and Debit)

Technical / Professional Knowledge

Behavioural Competencies