Senior Manager

Job Classification

Job Family

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

To manage a portfolio through multiple teams with a medium term strategic horizon.

Job Responsibilities

• Ensure that all individual and department results are delivered within budget to deadlines this is crucial in order to maintain high standards of service and client satisfaction. 
• Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated this will ensure we uphold our commitments but also strengthens our reputation for reliability and excellence. 
• Operationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritize work in alignment to Divisional Strategy this will help to achieve goals more efficiently and cohesively
• Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
• Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
• Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
• Ensured that all individual and department results were delivered within budget to deadlines
• Delivered services to client expectations and Nedbank standards
• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
• Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
• Managed Stakeholder Relationships
• Ensure that professional solutions delivered within agreed parameters and timelines
• Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
• Enable the building of commercially viable relationships with clients by providing quality advice to clients
• Managed Internal Processes Operationalize Divisional Strategy by ensuring all supervisors and first line managers understand, and priorities work in alignment to Divisional Strategy
• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
• Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
• Manage multiple assets through the development, implementation, review of strategies and planning for area
   

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Preferred Qualification

Tertiary Qualification/ formal accreditation in Professional field
MMP/SMP / MM  or equivalent

BSC Computer science
BComm Information Technology
Post graduate management qualification
MBA

Essential Certifications

Technical Knowledge

• Multi stack technology environment, SAP SaaS Cloud (Fieldglass, Ariba, SuccessFactors) 
• SAP PaaS – Business Technology Platform 
• Integration between SAP and non-SAP technologies 
• General understanding of solution architecture principles and patterns

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies