Relationship Manager: Global Trade

Job Requisition Details

REQ#139553

Location: Johannesburg, Gauteng 

Closing Date: 22 May 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Sales and Service

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional (MSP)

Job Purpose

To market, sell and service Nedbank’s Trade and Working Capital solutions to meet the needs of customers and stakeholders to achieve business objectives. 
To grow and retain the existing juristic client’s business while focusing on client sales and service to retain and grow market share in line with Nedbank's business strategy.
 

Job Responsibilities

Sales related responsibilities:

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Assist to seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Assist in ensuring that solutions are implemented effectively; within service level agreements; by communicating with internal support areas and external clients; identifying problems and escalating to the relevant stakeholders.
• Assist in ensuring that solutions provided comply with bank business requirements by helping in the management of client expectations and efficiency (quality and cost) of solutions provided.
• Assist in the management of risk and meet all compliance requirements by following all bank processes and legal requirements; helping to identify risks and assist in taking actions to mitigate them (identified risks)
• Assist in implementation of solutions by communicating with stakeholders, helping in identifying challenges and recommending solutions.
• Help in identify improvements for products/solutions and processes by providing feedback to relevant internal stakeholders and partners.
• Build relationships with internal client service teams by sharing knowledge and providing product training/upskilling and by reporting weekly on client interactions.
• Assist in ensuring that solutions are provided, and problems are resolved by monitoring implementation and following up on feedback.
• Assist in ensuring that the business meets the needs of the existing client base and increase Nedbank's market share through acquisition; cross-selling and up-selling.
• Assist in identifying business opportunities and acquiring new business through partnering with Business managers, Nedbank’s internal stakeholders and networking with relevant industries.
• Assist in retaining existing business by partnering with internal customer services teams to ensure that client needs and expectations are managed and met.
• Facilitate project implementation within specified timeframes and budgets by supervising progress, identifying deviations, and initiating corrective measures.
• Assist in maintaining client pipeline by regularly updating and managing the database.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Assist in obtaining buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Job Responsibilities Continued

Service-related responsibilities:

• Understand and embrace the Nedbank vision and demonstrate Nedbank's values when interacting with clients and various stakeholders.
• Assist to onboard new to Bank Clients and new to Product clients.
• Assist in activating all clients digitally – Global Journeys and other Trade and Working Capital systems and client channels
• Provide feedback to the Trade and Working Capital specialists, coverage bankers, and clients on escalated sales and service matters 
• Query outstanding evidence of transactions e.g. importation, sanction and Excon
• Manage and assist blocked clients.
• Manage escalated return of funds and non-receipt of payments.
• Liaison with IFI on outstanding payments and other related sales or service issues
• Manage auto convert scenarios. 
• Manage sanctions related matters.     
• Manage timeous query of overdue FECs and other related matters.
• Escalate to exchange control on outstanding applications and queries.
• Cultivate and maintain a personal market presence (personal brand) and network.
• Identify training courses and career progression for self through input and feedback from management.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
• Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
• Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
   

Essential Qualifications - NQF Level

Preferred Certifications

• Undergraduate qualification – B Comm 
• NQF Level 7 qualification form Institute of Bankers
• Level 7 Diploma or Degree in Sales and Marketing
• Level 7 Diploma or Degree in Commerce or Business Management
   

Minimum Experience Level

• 3 - 6 years Global Trade sales experience within a banking environment, Extensive Cold Calling Experience (Hunter Mentality), minimum of two years Relationship Management Experience

Technical / Professional Knowledge

Behavioural Competencies