Recoveries and Collection Specialist

Recoveries and Collection Specialist (Contract Position)

Closing Date

02 January 2025

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Self: Professional

Job Purpose

To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

Job Responsibilities

• Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
• Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels. 
• Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
• Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
• Build trusting working relationships by regular communication, giving constant feedback and supporting others.
• Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, develop, implement and monitor appropriate solutions.
• Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
• Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

3 - 5 years industry related experience

Preferred Qualification

Relevant Bachelors Degree in Law, Credit, Banking and/or Finance.

Technical / Professional Knowledge

Behavioural Competencies