Recoveries Officer

Job Requisition and Specialist Recruiter details

REQ: 139026

Role: Recoveries Officer

Area: 135 Rivonia Sandton.

Specialist Recruiter: Lebohang Monate 

Advert closing date: 09/06/2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Support external vendors to recover outstanding moneys or assets both on and off balance accounts by following internal and legal processes and procedures.

Job Responsibilities

• Managing the ANPR inbox 
• Effective management of Recoveries Portfolio (Dashboard and other operational measurements)
• Managing ageing of book. N/A in Off-balance sheet Recoveries
• Stakeholder Obligations internal / external
• Reporting / turnaround times /cut off / advance adjustments / closures /PIVOT / high balance accounts /days in workflow / minimize costs
• Minimise Write offs to acceptable levels. N/A in Off-balance sheet Recoveries
• Monitoring daily / weekly / monthly reporting
• Adherence to workflow / action of accounts
• Repossessions, Safe Custodies and > 90 days in store
• RBB audits, Credit Review team reviews, NCA and Compliance Audit (EGC). Cumulatively, achieve a "Satisfactory" outcome
• Quality Assurance
• Minimize Risk and total compliance in Business
• Staff and Service provider responsibilities / Introduction and managing of scorecards
• Acknowledgement and Compliance Training (Attend to assessments timeously)
• Day to day operations running of departments, interact with internal / external stakeholder/ Innovations & new ideas
• Service Excellence (Compliments from clients / badges / Recognitions/ twenty twenty thrive)/ Innovations & new ideas
• Pulse Surveys feedback (Complete timeously adhere to cut off dates)/ Innovations & new ideas
• MFC Legal Culture / Innovations & new ideas
• IR on file, Client Complaints
• Participating in Team cohesion initiatives to contribute to desired culture
• Innovations & new ideas (To promote new ideas and innovation)

Essential Qualifications - NQF Level

Preferred Qualification

Diploma: Paralegal Studies , AIPSA

Role requirements

•    Team will required to work shifts .Time slots will be implemented but will start from 7h30 until 19h00
•    Team will be required to work Saturdays on a rotational basis
•    ANPR Management System ( Understanding process)

Minimum Experience Level

• 2 - 5 years banking/collections

Technical / Professional Knowledge

Behavioural Competencies